My Dialux was working fine yesterday, and after a day of doing nothing different (the computer was literally shut down until I logged in and tried to open Dialux) it crashes to desktop when I try to open it.
Processes I've tried so far: I've tried Dialux Service Tool, I've reinstalled Dialux after deleting everything about it. I've reinstalled .Net Framework, tried to repair it. Currently I have .Net Framework 9.0. I've tried opening another project. Graphics card is up to date and the PC specs are more than sufficient:
12th_Gen_Intel(R)_Core(TM)_i7-1255U
Intel Iris Xe Graphics
All drivers are also up to date.
There are 2 Error event logs about the crash:
Log Name: Application
Source: Application Error
Date: 11.12.24 14:14:03
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: BerkayG
Description:
Faulting application name: DIALux_x64.exe, version: 5.13.0.9593, time stamp: 0x666c0000
Faulting module name: coreclr.dll, version: 6.0.3624.51421, time stamp: 0x670ddee9
Exception code: 0xc0000005
Fault offset: 0x00000000001d4089
Faulting process ID: 0x34d8
Faulting application start time: 0x01db4bbdc7e3cadb
Faulting application path: C:\Program Files\DIAL GmbH\DIALux\DIALux_x64.exe
Faulting module path: C:\Program Files\dotnet\shared\Microsoft.NETCore.App\6.0.36\coreclr.dll
Report ID: d2639cd2-f9d5-4ef8-95f3-2b908bcc2742
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2024-12-11T11:14:03.7552618Z" />
<EventRecordID>4987</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>BerkayG</Computer>
<Security />
</System>
<EventData>
<Data>DIALux_x64.exe</Data>
<Data>5.13.0.9593</Data>
<Data>666c0000</Data>
<Data>coreclr.dll</Data>
<Data>6.0.3624.51421</Data>
<Data>670ddee9</Data>
<Data>c0000005</Data>
<Data>00000000001d4089</Data>
<Data>34d8</Data>
<Data>01db4bbdc7e3cadb</Data>
<Data>C:\Program Files\DIAL GmbH\DIALux\DIALux_x64.exe</Data>
<Data>C:\Program Files\dotnet\shared\Microsoft.NETCore.App\6.0.36\coreclr.dll</Data>
<Data>d2639cd2-f9d5-4ef8-95f3-2b908bcc2742</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
2nd one is:
Log Name: Application
Source: .NET Runtime
Date: 11.12.24 14:14:03
Event ID: 1023
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: BerkayG
Description:
Application: DIALux_x64.exe
CoreCLR Version: 6.0.3624.51421
.NET Version: 6.0.36
Description: The process was terminated due to an internal error in the .NET Runtime at IP 00007FFB158E4089 (00007FFB15710000) with exit code c0000005.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1023</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2024-12-11T11:14:03.6432575Z" />
<EventRecordID>4986</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>BerkayG</Computer>
<Security />
</System>
<EventData>
<Data>Application: DIALux_x64.exe
CoreCLR Version: 6.0.3624.51421
.NET Version: 6.0.36
Description: The process was terminated due to an internal error in the .NET Runtime at IP 00007FFB158E4089 (00007FFB15710000) with exit code c0000005.
</Data>
</EventData>
</Event>
I don't know how to find app instance ID, please guide me in that matter.
Looking forward to your support.