URGENT: Technical Support Request - DIALux evo 13.1 File Loading Error

5
Dell Precision 5820 Tower Intel Xeon W-2223 (8 CPUs @ 3.6GHz) 32GB RAM Windows 11 Pro (64-bit, build 26100) DirectX 12
Unhandled Exception: Could not load file or assembly 'Dialux.ProjectData.Factory, Version=5.13.1.0, Culture=neutral, PublicKeyToken=null'. The specified file cannot be found. System.IO.FileNotFoundException

I am writing to request urgent assistance with an error I have encountered while using DIALux evo 13.1 (version 5.13.1.0). This is a time-sensitive matter as I have a project due for delivery today, and I am currently unable to proceed with my work.

When trying to load my project file, I receive the following error message:

Unhandled Exception: Could not load file or assembly 'Dialux.ProjectData.Factory, Version=5.13.1.0, Culture=neutral, PublicKeyToken=null'. The specified file cannot be found. System.IO.FileNotFoundException

My system specifications are:

  • Dell Precision 5820 Tower

  • Intel Xeon W-2223 (8 CPUs @ 3.6GHz)

  • 32GB RAM

  • Windows 11 Pro (64-bit, build 26100)

  • DirectX 12

I have verified that my system meets all the minimum requirements for DIALux evo 13.1. I have also tried the following troubleshooting steps without success:

  • Restarting the computer

  • Reinstalling DIALux

  • Running the program as administrator

Due to the urgent deadline I'm facing today, I would greatly appreciate any immediate assistance you can provide. If there's a quicker way to resolve this issue or a workaround that would allow me to access my project files, that would be extremely helpful.

I have attached screenshots of the error message for your reference. Please let me know if you need any additional information to help diagnose the problem.

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