I have been using Dialux Evo version 11 for a many months and it's working fine and stable but recently the application force to update to the lasted version where I started to the get this error.
The method I already tried :
Install the new operating systems both window 10 and 11 and update all drivers also GPU drivers
Running window system troubleshoot for an error
Running Command DISM /online /cleanup-image /Scan-check-restorehealth and sfc /scannow
Event Viewer Error
Log Name: Application
Source: Application Error
Date: 04/04/2024 03:51:35
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords:
User: DESKTOP-JAA56NO\OUYORBG
Computer: DESKTOP-JAA5**O
Description:
Faulting application name: DIALux_x64.exe, version: 5.12.1.7275, time stamp: 0x65310000
Faulting module name: ntdll.dll, version: 10.0.22621.317, time stamp: 0x6cf39caa
Exception code: 0xc0000409
Fault offset: 0x00000000000a3db0
Faulting process id: 0x0x2BFC
Faulting application start time: 0x0x1DA863AFE06CFF9
Faulting application path: C:\Program Files\DIAL GmbH\DIALux\DIALux_x64.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 7cd91054-3787-4d39-86ff-7b8c676eddf0
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2024-04-04T02:51:35.4605375Z" />
<EventRecordID>437</EventRecordID>
<Correlation />
<Execution ProcessID="6316" ThreadID="6360" />
<Channel>Application</Channel>
<Computer>DESKTOP-JAA56NO</Computer>
<Security UserID="S-1-5-21-2749530782-2157495533-2964651985-1001" />
</System>
<EventData>
<Data Name="AppName">DIALux_x64.exe</Data>
<Data Name="AppVersion">5.12.1.7275</Data>
<Data Name="AppTimeStamp">65310000</Data>
<Data Name="ModuleName">ntdll.dll</Data>
<Data Name="ModuleVersion">10.0.22621.317</Data>
<Data Name="ModuleTimeStamp">6cf39caa</Data>
<Data Name="ExceptionCode">c0000409</Data>
<Data Name="FaultingOffset">00000000000a3db0</Data>
<Data Name="ProcessId">0x2bfc</Data>
<Data Name="ProcessCreationTime">0x1da863afe06cff9</Data>
<Data Name="AppPath">C:\Program Files\DIAL GmbH\DIALux\DIALux_x64.exe</Data>
<Data Name="ModulePath">C:\Windows\SYSTEM32\ntdll.dll</Data>
<Data Name="IntegratorReportId">7cd91054-3787-4d39-86ff-7b8c676eddf0</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
</EventData>
</Event>
For my event log I already saved where you can find it here via google drive:
https://drive.google.com/file/d/1wTpwUST5Tj_ik6aW4dMSzKYCsV--2Hhn/view?usp=sharing
Laptop Specs:
Model : MSI GS63 7RD Stealth Series
Intel® HM175 Core I7 7th
GeForce® GTX 1050 with 2GB GDDR5
Memory DDR4 8GB